Refund policy

REFUNDS & RETURNS POLICY

At Frontier Fabrics, we take great care in selecting and describing our Christmas fabrics as accurately as possible. We want you to feel confident when ordering from us.

Final Sale

All sales are final.

Due to the nature of cut fabrics and digital products, we do not offer refunds or exchanges for:

• Change of mind

• Incorrect purchases

• Fabric that has already been cut

• Digital products once delivered

We encourage you to review product descriptions, measurements, and images carefully before placing your order.

Shipping, Duties & Taxes

All shipping costs, local duties, and applicable taxes are the responsibility of the customer and are non-refundable.

Fabric Care & Colour

Please follow the care instructions outlined in each product description. We are unable to accept claims on fabrics that have been laundered or treated incorrectly.

While we do our best to photograph fabrics accurately, colours may vary slightly due to screen or monitor settings. This variation is beyond our control and is not considered a fault.

Faulty or Incorrect Items

In the unlikely event that you receive the incorrect fabric or your item is faulty, please contact us within 21 days of purchase.

Once assessed, we will:

• Replace the fabric at no charge, where possible, or

• Refund the cost of the fabric and any applicable shipping fees if a replacement is unavailable

Making a Claim

To make a claim, please email us at:

hello@frontierfabrics.com.au

Please include:

• Your order number

• A brief description of the issue

• Clear photos showing the fault or error

Proof of purchase is required for all claims.

Thank you for your understanding this policy allows us to continue offering carefully curated, premium Christmas fabrics to our creative community.